FAQ

Sure, you can choose lessons according to their interests. However, I would recommend the children to pass one lesson at a time to unlock the next lesson; so that the child can understand the content that is taught. We have activities in the Playground for Children to listen to songs, read interactive books, and play other games at any time

Can I install the app on multiple devices?

Sure! And your children are able to access different profiles at the same time on different devices.

Features & Curriculum

Who designed your Chinese curriculum?

Galaxy Kids Chinese was designed by an international team of language learning experts , psychologists and leading software engineers.

What is your curriculum based on?

Our curriculum is based on the HSK standard which we start from the beginner level. HSK is for older children and YCT is for younger children.

What is the Learning Path?

Learning Path is the first page you see when you open the app. It consists of lessons that teach children 1000+ words and 50 sentence structures.

The lessons are made for children to have fun while learning new vocabulary and improving Chinese pronunciation.

We update content weekly. As a premium member, you can enjoy the lessons without a limit. While the free members can enjoy up to 3 activities every day.

What is the Chat Buddy?

Chat buddies are adorable conversation partners your child can practice daily Chinese conversations with; such as, self-introduction or ordering foods from a restaurant. You can also select the level of difficulty according to your child’s proficiency.

Our Yellow planet is the easiest level, Blue Planet is for intermediate Chinese proficiency, and find challenging conversations in our Green Planet.

Example link

What is the Speech Lab?

Speech Lab is the place where you can check Chinese pronunciation and speaking. The system will provide feedback on fluency, correctness, and pronunciation based on your speech along with suggestions to practice on the incorrect sound.

You can select a topic category to practice or challenge yourself with random words based on your capability.

You can see the overall assessment results after the kids finished.

Example

What is the Playground?

Enjoy lessons that combine games, stories, music videos, and dictionary

What is the Play Room?

Every time you speak and pronounce. You will receive diamonds to exchange gifts for cartoon characters in the toy room.

Subscriptions & Account

How do I retrieve my username and password?

You can click on “forgot password” in the app and follow its instructions step-by-step.

How do I cancel the auto-renewal of my subscription?

To cancel a subscription, simply click on the iOS or Android payment management page for cancellation. Subscriptions are non-refundable and will remain valid until the final date of the current billing period.

How can I cancel my subscription?

You can cancel your subscription at Google Play or the iOS App Store.

Please follow the steps attached. [attached process image]

I used the application and I don't like it. Can I get a refund?

If the system withdraws the money from the card within 48 hours, the money will be refunded. But the money has been deducted from the card for more than 48 hours. We reserve the right not to refund.

How can I get a refund from IOS?

Requesting a refund from Apple is easy. To do so, please follow these steps:

1. First, you must submit a refund request to Apple by yourself.

2. Next, click here to access your iTunes subscriptions and cancel your subscription to ensure that you don’t receive another charge.

Please remember that deleting the app from your mobile device will not cancel your subscription.

How can I get a refund from Android?

Usually you will know the result within 1 business day, however; sometimes it can take up to 4 business days.

You can follow the steps as follows:

1. Go to play.google.com/store/account. on your computer 2. Select Order History
3. Find the order you want to return.
4. Choose to request a refund or report a problem. and choose the option that suits your situation.
5. Fill out the form indicating that you would like a refund.

You will receive a message You will then receive an email with the results of the review of the refund request. You’ll usually receive this email within 15 minutes, but it can take up to 4 business days.

How can I subscribe to the app?

You can go to the menu on the app and click “store”.

I paid but the lesson is still locked?

We are really sorry for the inconvenience. Please provide your payment receipt and your email used to register on the app.

Our team will get back to you with a resolve as soon as possible.

Technical Issues

What are the platform requirements for using Galaxy Kids?

Galaxy Kids is available for both Apple iOS and Android. We recommend you to use the app on a tablet or iPad for the best experience.

I found bugs, my screen does not respond, or the app seems to “glitch” sometimes. What should I do?

We apologize for any inconveniences. Here are some basic trouble-shooting tips:

– Check your internet connection. The Galaxy Academy needs an active internet connection to function properly.
– Close the app and update it through the App Store or Google Play Store.

– Restart your device.
– Recheck your device’s storage/memory capacity.

If the above tips don’t solve the issue, please send a message to our team with the details of the issue you encounter.

I don’t hear any sound. What should I do?

Please check the volume function in your device’s system setting to be certain it is enabled.

The interactive microphone in Galaxy Kids doesn’t seem to be picking up any sound. What should I do?

Please check your device to ensure the microphone function is enabled. Still having difficulty?

Please report the problem to the Galaxy Kids team.

When I want to purchase the app and they say the purchase is unavailable What should I do?

Please contact our staff to support via Line ID: @galaxykids (with @)

How can I check how long my child has studied?

You can go to the Parent Dashboard and select the topic.

Can I listen my my kid's pronunciation ?